The National Outsourcing Association has presented Infosys and BT with the 2013 award for excellence in telecommunication, utilities and hi-tech outsourcing.

The project has made it easier for BT’s 20,000-strong field engineers to work on the move and has led to significant productivity improvements.

The solution addressed the inefficiencies and costs associated with traditional ways of coordinating, managing and tracking the workload of a mammoth field force.

Infosys and BT collaborated to improve the field engineer’s experience and accelerated response rates by taking a transformational approach to field management.

source: http://www.stockmarketwire.com/ StockMarketWire / November 21st, 2013