Zain Self-Care Application, Co-Created by Infosys and Zain Bahrain, Witnesses Strong Adoption across Bahrain

Business & Economy, Science & Technology, World Opinion

MANAMA, Bahrain and BANGALORE, India : 

– Innovative Mobile Application Enhances User Experience for Zain Bahrain Subscribers –

Zain Bahrain, the most innovative telecommunications operator in Bahrain and Infosys, a global leader in consulting, technology and outsourcing have co-created Zain Self-Care, an application that is radically transforming user experience for Zain’s subscribers, through self-service. Zain Self-Care is an innovative mobile application for smart phones and tablets that is built using Infosys AssistEdge, a product that transforms customer experience across channels. The application functions on all operating systems including iOS, Android, Windows and Blackberry.

(Logo: http://photos.prnewswire.com/prnh/20130122/589162 )

Launched in February 2013,Zain Self-Care is a first-of-its-kind mobile telecom application from an operator in Bahrain. It currently enjoys wide-spread adoption across the company’s customer base and offers Zain’s subscribers unparalleled convenience in managing their telecom service needs.

Upendra Kohli, Vice President, Regional Head-South East Asia, Middle East & Africa, Infosys said, “The increased adoption of smartphones across the Middle East is driving demand for new digital experiences and services. The Zain Self-Care application, built using Infosys AssistEdge, is helping Zain expand its range of offerings and improve user experience. We will continue to bring our deep understanding of the global telecommunications industry and technology to enable Zain to meet the changing needs of its subscribers.”

The intuitive interface of Zain Self-Care allows customers to access their account information, subscribe to new services and make use of a range of value-added and self-help services.

Mohammed Zainalabedin, General Manager, Zain Bahrain commented, “We are committed to leveraging technology to deliver the best experience to our customers and provide superior service. We chose Infosys as our partner since they have demonstrated a thorough understanding of the evolving needs of our customers. We value their ability to provide a solution which addresses our needs around scalability and speed, with an eye on the future.”

Application Highlights:

-- The application uses the mobile self-care capabilities of Infosys 
      AssistEdge to provide superior service on smart devices to retail and 
      enterprise customers 

   -- Zain Self-Care allows users to view, control and manage their voice and 
      data packages. Users can also receive personalized news updates, purchase 
      value-added services, and make bill payments in a secure environment 

   -- The interactive features of Zain Self-Care  allow  customers to better 
      understand their usage patterns and manage their accounts and spends 

   -- It is available on all popular mobile platforms and can be downloaded 
      from app stores 

   -- Android 
      - https://play.google.com/store/apps/details?id=com.infosys.zain.selfcare 

   -- Apple - https://itunes.apple.com/bh/app/self-care/id594243362?mt=8 

   -- Blackberry 
      -http://appworld.blackberry.com/webstore/content/21748371/?countrycode=IN
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source: http://www.onlinewsj.com / The Wall Street Journal / Home> India Edition / Press Release / PRNewswire / March 27th, 2014

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